Looking for answers? You've come to the right place! Here are some frequently asked questions and their answers to help you navigate through MetaHealth Cover with ease.
Select your preferred in-network Doctors available on the HealthAssure Platform for a call back, within 2.5 hours you will receive a call or request a call back from the first available Doctor within 4 minutes.
In case you are unable to pick up the call, the Doctor will try again within 15-30 mins from the first call attempt. Two attempts shall be made by Doctors, after which the appointment will be marked as incomplete. You can cancel and book a new appointment at any time via the HealthAssure platform.
Yes, you will get a valid prescription from the Doctor after your call.
To access or download your prescription, follow these steps:
Click on "Tele-Consults" in the application or website. Go to the "Records" section. Select the name of your Doctor from the list. Click on "Advices" and download your prescription.
The telephonic Doctor consultation service covers over 15 specialties, including general physicians. The list of specialties is mentioned below: i. Ayurvedic ii. Cardiologist iii. Child Specialist iv. Cough & Fever v. Dentist vi. Dermatologist vii. Diabetologist viii. Dietician ix. ENT x. Eye Doctors xi. Gastroenterologist xii. Gynecologist xiii. Homeopathy xiv. Mental Health xv. Orthopedics xvi. Physiotherapy xvii. Sexologist xviii. Urologist
To book a telephonic consultation with a doctor on the HealthAssure Platform, follow these simple steps:
Log in to your account and go to the "Tele-Consults" tab. Choose the type of Doctor you wish to consult with. If you have an urgent requirement, click on "Consult Now" and you will receive a call from the first available Doctor within 4 minutes. Alternatively, you can select a doctor from our in-network providers based on your preference of language.
When seeking medical advice, it's important to consult with a doctor who specializes in the particular condition you are experiencing. For example, if you suffer from back pain or fracture, you should see an orthopedician, while irregular menstruation may require a visit to a gynecologist.
However, if you are unsure of your symptoms, it's best to consult a general physician online who can assess your condition and refer you to a specialist if needed.
Additionally, we provide the option for a second opinion or recommendations for your child's health, such as a pediatrician for vaccinations or a dietitian for personalized nutrition charts. Get access to a variety of healthcare professionals for the best care.
MetaHealth makes it effortless for you to access online consultations with a doctor of your choice.
We provide a diverse pool of doctors across various specialties and cities, allowing you to select a healthcare professional based on their experience, profile, and language preferences.
With MetaHealth, you have the freedom to choose the right doctor for your needs and receive the medical attention you require.
Yes, it is possible to get a prescription after an online medical consultation, depending on the doctor's assessment of your condition. The doctor may prescribe medication or recommend further tests or consultations with a specialist, if necessary.
However, it is important to note that not all medications can be prescribed online, and certain controlled substances may require an in-person consultation. It is best to check with the doctor or the online consultation platform for their specific policies and guidelines.
At MetaHealth, we prioritize your privacy and confidentiality when you consult with our doctors online. Rest assured that all your medical records, diagnosis results, and history will be stored safely and securely in our database, providing you with peace of mind.
Certainly! At MetaHealth, we keep a separate record of every consultation you have on our platform, which can be easily accessed from the Home screen. Our Appointments tab provides you with access to your past bookings, allowing you to conveniently book a follow-up appointment with the same doctor, subject to their availability.
With our streamlined system, you can rest assured that your medical history and appointments are securely stored and readily available for future reference. Whether you need to review your past consultations or schedule a follow-up appointment, our platform makes it simple and hassle-free.
At MetaHealth, we prioritize providing you with the best possible care by ensuring that you are connected with a doctor who specializes in the area of your concern. Our platform boasts over 15+ specialists, all of whom you can easily browse through in the 'Our Specialists' section on the website and in the Tele-Consults section on the application.
Whether you need to consult with a dermatologist, a pediatrician, or any other medical specialist, we've got you covered. We believe that every patient deserves personalized and expert medical attention, and we're dedicated to making that a reality for you.
The specific types of medications prescribed would depend on the doctor's diagnosis and treatment plan, which may include allopathic, homeopathic, or Ayurvedic medicines. It's always important to consult a qualified doctor for personalized medical advice and treatment.
Step 1: Login to the HealthAssure Website/Application. Step 2: Select Tele-Consultations Service and choose your preferred Doctor specialty. Step 3: Select the preferred Doctor, listed on the HealthAssure Platform, for a call back within 2.5 hours or request a call back from the first available doctor within 4 minutes. Step 4: You will receive a call from the Doctor on your registered mobile number. Step 5: The Doctor will upload the prescription to your HealthAssure account post-completion of the consultation.
