Looking for answers? You've come to the right place! Here are some frequently asked questions and their answers to help you navigate through MetaHealth Cover with ease.
a. New Members: For any support assistance, you can either call on our customer care at 011-614-00-016 or drop us an email at info@metahealthcover.com. The call centre is available from 10:00 am to 06:00 pm, Mon-Fri (excluding Bank Holidays).
b. Existing Members: For your doctor care helpline, you can call 022-61676633 or drop an email at support@healthassure.in. The call centre is available from 9:00 am to 8:00 pm, Mon-Sat (excluding Bank Holidays).
a. If you face any technical issues while using the HealthAssure Application, try clearing the cache or closing the application and logging in again. Additionally, if you are accessing our services through the website, try refreshing the website page and logging in again.
b. If the issue still persists, you can get in touch with the support helpline at 022-61676633 or drop an email at support@healthassure.in.
An Internet connection is needed to book any consultation, but once booked, regular telephonic consultations can be conducted without the Internet. A secure Wi-Fi connection is recommended but 3G or 4G works as well.
Alternatively, the doctor's helpline can be called for an appointment booking and the selected doctor will call back.
You can use the Application to speak to a General Physician via iPhone or Android smartphones. Our Application is compatible with Android Kitkat (4.4 and above) or above and iOS devices (10 and above). Our web application is also available at https://play.google.com/store/apps/details?id=com.ha.healthcare. We support Android devices that are 4.2 and above and iOS devices that have iOS 6 and above installed and are iPhone 4S or newer.
